Help for NRIs living abroad – A great initiative from Government of India

Indian citizens living abroad will now be able to file consular grievances online as the government today launched an e-portal to address such complaints promptly with a high degree of “accountability”.
The portal ‘Madad’ (Help) was launched at the MEA headquarters here by External Affairs Minister Sushma Swaraj, who said the grievance monitoring facility would enhance “accessibility” for people and fix greater “accountability and responsibility” on officials.

“The portal seeks to significantly reform the linear process adopted to post grievances from the originator of the grievance to the concerned Embassy or Consulate of India abroad and cut down the time required for grievances ..

Among the chief characteristics of ‘Madad’ are to speed up forwarding and handling of complaints, improve tracking and redressal and escalate unresolved cases.

“After registering, the complainant can log in and file his or her complaints, and the entire history of that grievance would be maintained online. The authorities would be assigned responsibility through a colour-coded dashboard that would change colour if the response in not given in a stipulated time,” a senior official of the ..

“The plan is also to have a call centre linked to the Ministry of Overseas Indian Affairs. Besides, we are also currently working on a mobile application to let people use the system on the go,” he said.

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courtesymadadmadad: Economic times

We thank the government of India for the much awaited “Madad” for NRIs especially bringing the “mortal remains” to our motherland for the close relatives to pay their last homage.  Also, the attrocities of cheap labour, fradulent job rackets-the victims being poor and unable to meet ends and were unable to get justice would now be minimized.  The confidence of NRIs would be boosted up by the noble initiative by the Government and is much appriciated.

Desk of BESTNRI

…for yours’ in India